Returns & Exchanges
At Heir, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless return process within 30 days of delivery for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your items in the original box, ensuring all tags are attached and the invoice is included inside.
Drop Off & Refund
Drop off your package at any authorized carrier location; your refund will be processed back to your original payment method within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing